All ideas

Cert to be renewed Impacted DC's Customer Impact Cert Renewal date Cert Expiration date *.us.onbmc.com CHI, Oregon all PubSec customers April Maintenance window May 11, 2025 *.us1.onbmc.com OCI Gov ade customer May Maintenance window June 14th 202...

Take the application in development in Innovation Suite for NOC, Service Disruption Management, productize into a product that can be packaged and resell to customers. The SDM product today is build for NOC team exclusively with the goal to run th...

Create a process / automation to update the exisiting ITSM systems and turn on Archival functionality for supporting tickets type. Inital reports shows there are 141 instances across the top 100 customers to be handled. Curr process is extremly ma...

Externalising the password references in upgrade_framework automation point to myportal vault; including cops api key and service accounts used in this automation. DRDVP-38088

Based on magnitude of changes (Example: infrastructure changes) or Global outages that are scheduled to happen, Observability script should run in an advanced mode to detect mult-customer outages by sniffing and group cluster level, similar alerts...

Runbook - Percentage of max connections on postgres server - RaaS - Remedy as-a Service - Confluence Remediation Steps: Take output of the below query and also terminate the idle session when 1st alert appears. Forward the query output to R&D ...

~150 hours per month ~40 bridges this month ~200 alerts per month Example: https://jira.bmc.com/browse/SSR-11131 BHOM_VC :ams3-vcnt-ctrl3.onbmc.com@datastore-1368088_AMS3-PGDB-00:01:101 disk usage is > 75.0 75.800476 reported from ams3-vcnt-ctr...

Resize Prod envs for Onboarding customers without Go-Live/UAT schedule to Tiny sizing. this will bring cost savings as Prod envs for an onboarding cusotmer isnt used until UAT/Go-Live.

As part of Helix GPT activations, we need to migrate the FTS indexes from ES hosts (ODE) to Aiven. this is also needed as part of the exercise to move to Aiven hosts. Hence we need to - 1. evaluate the scripts for FTS index migrations 2. Review sc...

We will be activating customers on "Tiny" Sizing. Before the UAT or Go-Live, the Onboarding support team should be able to resize the customer to the standard "Medium" Sizing. Hence providing them an ability via Self Service Catalog would reduce D...