200+ alerts relating to heartbeat Jira connector in BHOM per month on average30+ alerts relating to queue not getting drained in BHOM per month on average 240 events per month 180 hours per month Integration Service alerts 2023 Runbook https://bmc...
Task Name Duration Start Finish Resource Names Team Name 25.1 ITSM & IS Upgrade Plan - itsmhelixbbva Dev Upgrade 11.2 days Mon Mar 3, '25 Tue Mar 18, '25 DB Refresh Prod to DEV 2 days Mon Mar 3, '25 Tue Mar 4, '25 Milind Shedage Change Team Ta...
SA-8348 | SRE Auto-Remediation - Unlock 'srserviceuser' OR 'siadmin' account to avoid impact on reporting application
Problem statement Issue Partial production outage occurred brhelix customer reported an issue that (SSR-14872) Cross Launch not working for Smartreporting from Midtier and SmartIT) . Fix applied during outage call To fix the issue Unlocked the acc...
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