BMC Helix SaaSOps Ideas Portal
Create a process / automation to update the exisiting ITSM systems and turn on Archival functionality for supporting tickets type.
Inital reports shows there are 141 instances across the top 100 customers to be handled. Curr process is extremly manual and error prone. Will require a process to be defined along with supporting runbook/automations.
This is part of the effort to reduce ITSM footprint.
| I want it... | Soon |
additional requirement to include automations on setup and deployment as well as monitoring for the feature being inadvertently bypassed by the customer.