Build a list of service catalog for the initial rollout of self service. a list of 30+ identified and mostly owned by Change team, but other teams also require involvement to build theirs. An initial list of <10 catalogs are going to be build i...
Runbook: Alert : CLU <<k8s cluster>> reported NODE <<cluster node>> is cordoned for more than 1h No outages directly related but impacted health score. Some alerts are not closed for about two months. Automation Plan: Phase...
Setup a Demo like cluster in OCI ASH for Education
Create a new cluster for Education use, to be similar to current setup with Demo PT02/03. Details specs to come base on feedback on sizing from education team.
Create an interface to integrate GPT into SDM, primary use case to connect data to use myportal data, knowledge, tickets, etc. New use case to connect to click house for log retrieval during bridge to allow for live troubleshooting
Setup ITOM cluster for Demo on ASH with capacity to hold up to 500 tenants; This is required to move the current deployment of Demo out of the existing non prod cluster in order to correctly reflect the cost on customer environment on ITOM vs non ...
Automation in CRQ to trigger communication with impacted customer list
Automation to generate customer impacted list base on a few criteria; This information is for the comm team to consume while generating a email blast list. the criteria can be used either, or, both and are used to assist with selection. location, ...
deploy bmc client gateway for Amdocs to enable their golive This will be a one time exception for Amdoc, to follow an also exception process to deploy mtls using VMs based approach that was implemented for mastercard PM suggested timeline of June ...
Take the application in development in Innovation Suite for NOC, Service Disruption Management, productize into a product that can be packaged and resell to customers. The SDM product today is build for NOC team exclusively with the goal to run th...