BMC Helix SaaSOps

Automation to generate customer impacted list base on a few criteria; This information is for the comm team to consume while generating a email blast list. the criteria can be used either, or, both and are used to assist with selection. location, ...

deploy bmc client gateway for Amdocs to enable their golive This will be a one time exception for Amdoc, to follow an also exception process to deploy mtls using VMs based approach that was implemented for mastercard PM suggested timeline of June ...

Enable integration between MyPortal and ThousandEyes to ensure that critical issues are automatically logged in MyPortal, allowing the NOC team to take immediate action. SREMON-4885 created for this. Requested by Problem Mgmt team

Cert to be renewed Impacted DC's Customer Impact Cert Renewal date Cert Expiration date *.us.onbmc.com CHI, Oregon all PubSec customers April Maintenance window May 11, 2025 *.us1.onbmc.com OCI Gov ade customer May Maintenance window June 14th 202...

Take the application in development in Innovation Suite for NOC, Service Disruption Management, productize into a product that can be packaged and resell to customers. The SDM product today is build for NOC team exclusively with the goal to run th...

Create a process / automation to update the exisiting ITSM systems and turn on Archival functionality for supporting tickets type. Inital reports shows there are 141 instances across the top 100 customers to be handled. Curr process is extremly ma...

Externalising the password references in upgrade_framework automation point to myportal vault; including cops api key and service accounts used in this automation. DRDVP-38088

Based on magnitude of changes (Example: infrastructure changes) or Global outages that are scheduled to happen, Observability script should run in an advanced mode to detect mult-customer outages by sniffing and group cluster level, similar alerts...

Runbook - Percentage of max connections on postgres server - RaaS - Remedy as-a Service - Confluence Remediation Steps: Take output of the below query and also terminate the idle session when 1st alert appears. Forward the query output to R&D ...

~150 hours per month ~40 bridges this month ~200 alerts per month Example: https://jira.bmc.com/browse/SSR-11131 BHOM_VC :ams3-vcnt-ctrl3.onbmc.com@datastore-1368088_AMS3-PGDB-00:01:101 disk usage is > 75.0 75.800476 reported from ams3-vcnt-ctr...