BMC Helix SaaSOps Ideas Portal
17 Dec 2024 Ferens, Jason will follow up with Patil, Manoj . If synthetic alerts determine that there is latency with RSSO login, what are the manual checkpoints to validate first? Login to environment, if unable to login, how do we reset the service?
Sus, Ankit is there a way that we could create a correlation rule to highlight RSSO issues across multiple customers?
31 Dec 2024 What is the impact of trying to remediate a single rsso host for other customers? what is the safest way to remediate without causing collateral damage to other customers. How is the situation formed and how is the service model speaking to the entire scope of the impact? Sus, Ankit
example #1 https://bmcsre-itom.onbmc.com/aiops/#/situations/situation/e2d91282-7192-43d1-a57f-31d51bacb307
example #2 https://bmcsre-itom.onbmc.com/aiops/#/situations/situation/d6d28e66-5ea4-4dc2-a9e6-7483a49b2a01
example # 3 https://bmcsre-itom.onbmc.com/aiops/#/situations/situation/85767b99-0fe2-4bbe-9c4b-ccad1bd9600e
| I want it... | No rush - I just think it's cool |
@Jason Ferens This is Shared service and we do not want to write with our own assumption and understanding. We need exact requirement on what action to be taken on particular situations with RnD' consent.
In above Idea, we do see three ask, let's split IDEA into actionable items based on the RSSO RnD's recommendation.